1. Object
These legal conditions regulate the use and access conditions of the website https://www.vioretjoyas.com. This website and its content is the exclusive property of VIORET DESIGN SLU.
The use or access to this site implies that you acknowledge having read and understood these legal conditions of use and agree to comply with them in their entirety.
If you, as a user, do not agree with any of these conditions, you must stop accessing this site
2. Property of the Site
According to the Spanish Law 34/2002, of July 11th, and other applicable legislation, we inform you that this websitehttps://www.vioretjoyas.comis the property of VIORET DESIGN SLU. NIF (Fiscal Identification Number) B87831699.
This brand has its registered office at Cuesta de las Descargas nº 12 Piso 4º C, 28005 in Madrid (SPAIN)
You can contact VIORET at the telephone number 660856470 or at the email address contacto@vioretjoyas.com
Unless it is expressly stablished otherwise, communications with VIORET may be made by ordinary mail at the physical address or by e-mail. The company will contact the user by -mail at the address in its possession or provided in this regard.
3. Operation of the Site
VIORET reserves the right to modify, at any time, unilaterally and without the need for prior notification to its users, the contents, the structure, the operation or the access conditions of this site.
However, the users of the site are aware and accept that some of the information contained therein could be incorrect, incomplete or outdated, or contain typographical errors. VIORET is not obliged to update the content of this site and will not be responsible for the non-updating of the information. It is the exclusive responsibility of the user to evaluate the accuracy and/or usefulness of any information, advice, opinion or any other content available through this site.
Likewise, VIORET reserves the right to temporarily suspend, without prior notice, access to this site to carry out maintenance, updating, improvement or repair operations.
It is forbidden for the user to use this website to send, transmit or publish any illegal, threatening, slanderous, defamatory, propagandistic, scandalous, obscene, pornographic material or any other material that could give rise to civil or criminal liability in accordance with to the applicable legislation, for which the user will be responsible in any case.
VIORET does not guarantee that this website or the servers that host it are free of viruses and other potentially dangerous software, as well as the availability, continuity, usefulness and infallibility of the operation of this site, its services or its contents; nor does it guarantee the legality, reliability or usefulness of the information and content provided by third parties through this site.
In general, this site can only be used by natural and legal persons with sufficient legal capacity in accordance with the applicable legislation. Exceptionally, minors who have previously obtained the authorization of their parents or legal guardians may use the site, who shall be responsible for the use that the minor in their charge makes of the site.
4. User Behavior and Prohibitions
The use of the contents and services offered by VIORET will be under the exclusive risk and responsibility of the user.
The company does not assume any duty or commitment to verify or monitor the content and information entered by users.
The user agrees to use the website and all its content and services in a diligent manner, always subject to the law, good customs and these general conditions, always maintaining respect for other users.
Likewise, the user agrees to make an appropriate use of the materials and information contained in the website, not using them to carry out illegal activities or activities that constitute a crime, that violate the rights of third parties or that infringe the regulation on intellectual and industrial property or any other rules of the applicable legal order, being the only person responsible before VIORET and third parties for the non-fulfilment of what is established herein.
The user undertakes not to transmit, introduce, disseminate or make available to third parties, any type of material and information contrary to the law, morality, public order and these general conditions of use.
In any case, the user must always provide truthful information that cannot lead to any type of confusion, as well as correct identification data and never supplanting third parties or on their behalf.
In relation to the infringement of any irregularity, remember that the IP address of your computer is recorded by simply accessing our website.
5. Protected Areas of the Website
Generally, for access to VIORET’s services, the user’s subscription or registration will not be required.
The use of certain services may be conditioned by obtaining a personal account by registering the user. This registration will be carried out in the manner expressly indicated on the website.
This site may contain restricted access areas, protected by identifiers and passwords or other security mechanisms. The user will not attempt to access these restricted access areas if he/she is not duly authorized by VIORET, nor will he/she attempt to evade or manipulate the protection mechanisms established by it.
The user who has been authorized by VIORET to access any of these protected areas, will be exclusively responsible for maintaining strictly secret, and not disclosing to third parties, the identifiers, passwords and other security methods that VIORET makes available to access to protected areas.
The user will, therefore, be the only person responsible for the damages arising from not maintaining the aforementioned security mechanisms in secret. The user is informed that any attempt to gain unauthorized access to the restricted areas of this site may be subject to civil and/or criminal liability.
6. Intellectual and Industrial Property
All the contents of the site, including but not limited to, trademarks, logos, graphics, images, sound and video files, software, programming code, texts, icons, and the names that identify services are the property of VIORET and are protected by current legislation on intellectual and industrial property rights.
The user’s access to this site does not imply any type of waiver, transmission or assignment, in whole or in part, of said property rights. For this reason, access to these contents or elements does not, under any circumstances, grant the user the possibility of copying, selling, modifying, reproducing, publishing, assigning, transmitting, or creating new products or services derived from the information and elements contained here.
For this reason, the user of this site may not, except with the express and written authorization of VIORET, copy, distribute, download, modify, delete, erase, alter, publish, transmit, or take advantage of the materials it contains.
The user does not acquire rights or license in relation to the service or the elements in it, except for the limited right to use the service in accordance with the applicable conditions. He/she may only use the contents accessed through VIORET’s services for his/her own use and needs, being obliged not to directly or indirectly exploit the services,materials, elements or information obtained through them.
7. Exclusion of Guarantees and Responsibilities
All the information contained in this site is provided without VIORET giving any kind of guarantee, either expressed or implied, regarding the accuracy, reliability and integrity of this site. VIORET makes no warranties, expressed or implied, including, but not limited to, warranties of non-infringement of quality, merchantability or fitness for a specific purpose.
VIORET does not guarantee that this website, or the servers that host it, are free of viruses and other potentially dangerous software.
VIORET does not guarantee the availability, continuity, usefulness and infallibility of the operation of this site, its services or its contents; nor does it guarantee the reliability or usefulness of the information and contents supplied by third parties through this site. Despite the fact that VIORET makes every reasonable effort to guarantee the availability, access, continuity, and infallibility of the operation and its services, VIORET does not guarantee these, as they may be interfered with by numerous factors beyond its control. Consequently, it will not be responsible (within the limits established in the current legal system) for the damages of any kind caused to the user as a result of the aforementioned unavailability, access failures and lack of continuity.
8. Limitation of Liability
VIORET will not be responsible in any way for any direct or indirect damage, loss of profit or loss of data and/or customers that may arise from the use by users or the impossibility to use this website.
This site may contain hypertext links (links) and referrals to other sites and web pages that may not be controlled by VIORET. In these cases, the company will not be responsible for the content that may appear on said pages.
The user expressly agrees to exempt VIORET from any responsibility for the acts or omissions of the user based on the contents hosted in this site. The user understands and expressly accepts that any type of content, software or any other type of material, which he/she downloads or obtains in any other way through this site is done at his own risk and that he/she as a user will be solely responsible for any damage or loss of data due caused by his/her computer systems.
VIORET has used all reasonable means to ensure that the information on this site is correct. However, users of the site agree to know that some of the information contained in this site may be incorrect, incomplete or outdated, or could contain errors.
9. Law of Exclusion and Partial Nullity
VIORET reserves the right to cancel, eliminate, or disallow the use of all or any of the services of the website to any user without prior notice if, at its discretion, and in any circumstance, the user is making an incorrect use of the same. If a competent Court decides that any of the provisions contained in these legal conditions is illegal or void, such provision will be excluded if legally required. The user expressly accepts that the rest of the provisions not excluded will not be modified, and that they will continue to be in fully effective.
10. Applicable Law and Jurisdiction
This site is located and operated from Spain. All questions relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts of Spain, without the principles of conflict of laws being applicable. In those cases, where the user does not have the status of a consumer, or whose domicile is outside of Spain, VIORET and the user will submit to the Courts and Tribunals of Madrid, expressly renouncing any other jurisdiction that may correspond to them.
If the users decide to use or consult this site from outside Spain, they must bear in mind that they do so on their own initiative and that they are responsible for compliance with the relevant local laws.
11. Duration and Review
Despite the fact that the legal relationship between VIORET and the user, derived from the access and use of the site, has an indefinite duration, it will be considered to have ended when the company modifies these general conditions. When the company announces the modification of the general conditions, and the user accesses and uses the services and contents of the site, a new legal relationship between both parties of an equally indefinite nature will be considered initiated.
Not with standing the above, the company VIORET DESING SLU is entitled to suspend, interrupt, or terminate unilaterally, at any time and without the need for prior notice or just cause, the provision of any of the services it offers.
VIORET reserves the right to revise, unilaterally and without prior notice, these conditions of use at any time. The revised conditions will come into force as soon as they are published on this site. If the user makes regular use of this site, he/she should review the conditions regularly, and will refrain from accessing the site if he/she does not consider any of the revised conditions acceptable.
12. Payment Methods
VIORET accepts the following payment methods:
– Redsys platform
– Direct Bank Transfer All banking and personal data the customer provides to VIORET will be duly protected by our server.
13. Delivery Times and Shipping Costs
Every online purchase will be processed within 24 hours from receipt of order, except in the case of choosing bank transfer as the payment method. In that case, the process will begin afterpayment confirmation. No shipments can be made to PO boxes.
Vioret makes shipments through the MRW courier agency and through certified mail.
Delivery times may vary due to national, local or regional holidays. Also due to the provision of incorrect, incomplete or absence of the address.
IMPORTANT: In the event that there is a delay in the delivery of an item due to courier incidents or causes of third parties beyond VIORET, no claim for the same amount will be accepted. This includes periods of high courier traffic such as Christmas and Black Friday.
SPANISH PENINSULA:
Service provided by the MRW courier company
Orders over 49€: FREE SHIPPING
The delivery time will be 24/48 hours on working days from the shipping confirmation. Deliveries are made from Monday to Friday, from 8:30 a.m. to 7:00 p.m.
For purchases less than 49€ or same: 3,75€ VAT included
PORTUGAL:
Service provided by the courier company MRW. Delivery time of 24/48 hours in working days from the shipment confirmation. Deliveries are made from Monday to Friday, from 8:30 a.m. to 7:00 p.m.
Shipping cost: 5,70€ VAT included
BALEARES, CANARIAS, CEUTA Y MELILLA:
Orders over 49€: FREE SHIPPING
Service provided by certified mail. Delivery time from 2 to 4 working days.
Shipping cost: 4,20 €
ANDORRA:
Service provided by certified mail. Delivery time from 2 to 4 working days.
Shipping cost: 4,20 €
EUROPA (ALEMANIA, ITALIA, FRANCIA,REINO UNIDO Y PAÍSES BAJOS):
Service provided by certified mail. Delivery time from 2 to 4 working days.
Shipping cost: 8,50 €
REST OF EUROPE:
Service provided by certified mail.The due day may vary depending on the country to which you refer.
Shipping cost: 10,90 €
REST OF COUNTRIES:
Shipping costs may vary depending on the destination country. Therefore, we recommend consulting previously. They may incur additional taxeswhich, in any case, will be the responsibility of the buyer.
For any clarification about shipping costs details or other urgent shipping methods not specified, do not hesitate to contact us.
14. Returns and Right of Withdrawal
CONDITIONS FOR EXCHANGING OR RETURNING A PRODUCT
If you want to make a change of size or product, we will proceed in the same way as if it were a return and a new order will be made. In order to proceed with the return, the following conditions must be met:
- The product must be in perfect condition
- The product cannot have obvious signs of use
- The purchased jewel will have its original labeling and packaging
Personalized products cannot be exchanged or returned. For example, products made of semi-precious stones other than those included in our collection.
RETURN PERIOD
The customer has a legal period of 14 calendar days from the day following receipt of the product. However, in our commitment to provide facilities for our customers, Vioret offers a period of 30 calendar days for the return with a condition on shipping costs:
-If the customer returns the product with in the first 14 calendar days, the full amount of the purchase will be refunded including the initial shipping costs. Provided that these are equivalent to the cheapest method of delivery we offer.
-If the customer returns the product within 15 and 30 calendar days, only the amount corresponding to the product will be refunded.
HOW DO I RETURN A PRODUCT AND WHAT ARE THE COSTS INVOLVED?
In order to return a product, you must send us an e-mail to the following address:contacto@vioretjoyas.com specifying the following sections:
- MAIL SUBJECT: Return of a product
- NAME AND SURNAME
- ORDER NUMBER OF THE PURCHASE THAT APPEARS IN YOUR CONFIRMATION EMAIL
- CODE OR NAME OF THE PRODUCT TO RETURN THAT APPEARS IN YOUR CONFIRMATION EMAIL (Example: PU001A OR CLOE GOLD BRACELET)
Once we receive your e-mail, we will contact you within 24/48 hours.
You will be able to choose the most convenient shipping method for you to send the product to us. The expenses derived from the process will be paid by the customer, who will be responsible for making the shipment with the appropriate guarantees so that the product arrives at our warehouse in perfect condition. Vioret will not be responsible for the loss of the package to be returned. To facilitate the process, a return label is included with the address of our center:
VIORET DESIGN SLU
C/CÁNTARO Nº 16
28023 MADRID (ESPAÑA)
You must complete the sender’s information and stick the label on the box or envelope you want to return. Place the product in its original packaging and seal the box or envelope.
Once the product arrives at our facilities and is verified that it is in perfect condition, you will receive a confirmation e-mail. The maximum legal period to make the refund will be 14 calendar days by the same method by which the purchase was made.
15. Product Warranty
Following the current regulations contained in the General Law for the Defense of Consumers and Users, a product warranty period of 2 years is established from the delivery date. In no case does the warranty cover damages arising from improper use of the parts or from their own wear, abuse or aging. This warranty does not apply to items that are stolen or lost.
VIORET will study in each case if the damage has occurred for any of these reasons. You can use our jewelry care section for more information. Failure to follow the care instructions properly can lead to misuse of them.
In case you want to exercise your right to guarantee, please contact us by our email contacto@vioretjoyas.com. The product may be replaced by another equal, which may be repaired.